Frequently Asked Questions
Everything you need to know about curating your dream home.
How do you ensure the safety of fragile home decor during shipping?
We use industry-leading protective packaging, including double-walled boxes and eco-friendly cushioning, to ensure your delicate collectibles and glassware arrive in pristine condition.
What is your return policy for furniture and large items?
We offer a 30-day return window for most items. Large furniture pieces must be returned in their original packaging and may be subject to a restocking fee unless they arrived damaged.
Do you offer international shipping for your collections?
Yes, Online Collectors ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
How can I track the status of my order?
Once your order ships, you will receive an email with a unique tracking number and a link to our carrier's portal to monitor your delivery in real-time.
Are the materials used in your products sustainably sourced?
We prioritize ethical sourcing. Many of our home goods are crafted from reclaimed wood, organic textiles, and recycled metals to support a more sustainable future.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and flexible financing options through Klarna and Affirm.